Can I send a copy of my document by email instead?
For your security, do not to send us or anyone
else a copy of your ID via email. We will not accept such as a means of
completing the identity verification process. All uploads must be completed via
our secure
verification portal.
Related Articles
Is this email really from The GATE Index?
Emails from The Gate Index will always have the gateindex.com domain name at the end of them. For example, emails from support@gateindex.com, no-reply@gateindex.com, and any other email from the @gateindex.com domain can be trusted. We also send ...
Why isn't my document being accepted?
There are a few reasons why our verification provider may be unable to process your request. Here are a few tips to help complete this step Ensure that your document is valid. We are unable to accept an upload of an expired ID. Ensure your ...
How can I disclose a security vulnerability to Volver Zen?
Contact us to send a request. Volver Zen | My Area | Submit a Ticket
How does The GATE Index use my ID?
Before gaining access to all the features of The GATE Index, you may be asked to verify an ID with us. We go through great lengths to keep this information safe. Employee access is heavily restricted and we require background checks on all employees. ...
Why am I unable to upload my ID?
Please check the guidelines in How to Verify my Identity here.