How does The GATE Index use my ID?
Before gaining access to all the features of The GATE Index,
you may be asked to verify an ID with us. We go through great lengths to keep
this information safe. Employee access is heavily restricted and we
require background checks on all employees. Additionally, all traffic goes over
SSL to prevent third parties from eavesdropping on your connection.
Our primary purpose in collecting personal
information is to provide you with a secure, efficient, and customized
experience. Additionally, verifying your identity helps to prevent
fraud from occurring on our platform. We will never sell or rent your personal
information to third parties.
Related Articles
Does The GATE Index freeze accounts?
It's important for us to distinguish between disabling deposit/withdrawal services, closing a GATE Index account, and preventing access to funds.
Can I send a copy of my document by email instead?
For your security, do not to send us or anyone else a copy of your ID via email. We will not accept such as a means of completing the identity verification process. All uploads must be completed via our secure verification portal.
Disabling Services
From time to time, due to violations of fraud within our Terms & Conditions, The GATE Index may restrict access to a partner’s or affiliate’s account. This can happen for a number of reasons including, but not limited to, high risk of fraud. When ...
Is this email really from The GATE Index?
Emails from The Gate Index will always have the gateindex.com domain name at the end of them. For example, emails from support@gateindex.com, no-reply@gateindex.com, and any other email from the @gateindex.com domain can be trusted. We also send ...
Avoiding scams
Fraudsters set up scam customer support phone lines and impersonate a variety of companies—including The GATE Index in the finance, tech, retail, telecom, and service industries. These scam phone numbers are spammed on the internet, luring ...